Follow the step-by-step instructions devised by our expert technicians to help ensure the integrity of your cases as they travel from point A to point B. Contact Lab Support at 800-872-8384 to order free pre-printed prescription forms, shipping supplies and labels.

1. Insert foam, cushion, or bubble wrap at the bottom of your carton.

2. Separate each model, impression or bite in separate plastic bags and attach their individual prescription forms to the outside of the bags so they can be properly identified.

3. Arrange contents in the box snug but separated by bubble wrap for added cushion.

4. Insert foam, cushion, or bubble wrap on top of contents.

5. For single submissions the prescription should be placed on top of contents and foam.

6. Securely seal box with tape.

7. For best results we suggest you indicate “FRAGILE” prominently on your package for added care during shipping.

8. Attach shipping label addressed to:
   DenMat Lab
   1017 W. Central Ave.
   Lompoc, CA 93436-2701

In order to track a case in the portal, the case must first be entered in the portal. To track a case not entered into the portal you must call the dental lab. Once we receive and review your cases, they will automatically be updated and you will receive email notifications until delivery. Lab Online does not take the place of one-on-one communication with our technical team; it is simply to keep you informed. If you need help or immediate attention, please do not hesitate to call us directly at 800-872-8384. We are here to serve you. Likewise, if we have questions we will contact your office directly.