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FAQs

What are my shipping options?

DenMat offers a range of shipment options including Overnight, Saturday, 2-Day and Ground. Specific shipping information based on your location can be obtained by contacting Customer Support at 800-433-6628.

How are shipping fees calculated?

We offer flat rate shipping based on order weight and shipment method.

What is the estimated delivery time on an order once placed?

Delivery times vary depending on your choice of shipment option and delivery location. Contact Customer Support at 800-433-6628 for a personalized estimate.

How can I track my product shipment?

Contact Customer Support at 800-433-6628 or click the tracking number in the confirmation email sent after each order has been fulfilled.

How do I know if my order is in-stock?

A DenMat representative will contact you directly if your order is going to be delayed.

How do I find the status of my product order?

Contact Customer Support at 800-433-6628.

How do I find the status of equipment I’ve sent in for evaluation?

Contact Customer Support at 800-433-6628.

How can I get a copy of my invoice?

Contact Customer Support at 800-433-6628.

How can I pay my balance?

Contact Customer Support at 800-433-6628 or pay online using the My Account portal.

How do I return an item?

Contact Customer Support at 800-433-6628.

How do I find the status of a return credit?

Contact Customer Support at 800-433-6628.

What is DenMat’s product and equipment return policy?

The return policy is outlined in our Product & Equipment Policy

What kind of product warranties do you offer?

Our warranties are outlined in our Product & Equipment Policy

How do I find the status of my lab case?

Contact Lab Support at 800-433-6628 or use our Lab Online portal to track the progress of your case.

What kind of warranties do you offer on lab services?

Our warranties are outlined in our Laboratory Policy.

Dr. Peter Harnois provides state-of-the art minimally invasive dentistry - DenMat Lab produces the beautiful, natural result

Dr. Peter Harnois provides state-of-the art minimally invasive dentistry - DenMat Lab produces the beautiful, natural result.

"By using the ART process, I am able to provide state-of-the art minimally invasive dentistry. The enhanced artistry of DenMat Lab produces a beautiful, natural result." — Dr. Peter Harnois

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